Kid's Guarantee – Extended Return Policy We’ll issue a refund up to 1 year from the purchase date if you experience any manufacturing defect (including holes, rips, tears, excessive shrinkage, excessive pilling, broken stitches or nonfunctional buttons, zippers, or other closures) in any Girls and Boys clothing and shoe styles online and in stores in the U.S., Puerto Rico, or Canada, at Old Navy and Old Navy Outlet store, or online. Does not apply to Kids accessories including sunglasses, jewelry, hair accessories, and register lane items. Returns for quality issues can only be made in Old Navy or Old Navy Outlet stores (not online) and must occur within 365 days of original purchase date. Original purchase receipt or shipping confirmation email required for refund of price paid back to the original form of payment. Returns without receipt are subject to Old Navy’s standard return policy. No returns or exchanges permitted for damage caused by misuse, accidents, stains, or changes in size.